Intake Officer

The Intake Officer is our first point of contact for all potential clients, their families and/or representatives. Providing responsive support, the Intake Officer supports clients to move through the intake process and receive Nexus support services that are suitable to their needs.

This role is being offered as a full time role but part time is negotiable for the right candidate.

Key Responsibilities

The position is responsible for the implementation of a coordinated intake process that identifies client support needs including co-designing supports, developing client agreements and collating client specific information. The Intake Officer establishes and maintains relationships with potential clients and stakeholders and instils confidence in them to choose Nexus as their preferred provider.

The position proactively markets Nexus services to a network of referral sources, coordinates client enquiries, conducts intake and facilitates referrals to the appropriate Nexus programs.

The Intake Officer is responsible for undertaking an initial triage of client needs and gathering important compliance documents in relation to service planning for the client. Day to day activities include:

• Providing a positive, professional, and helpful intake process for potential clients, families, and their representatives in a timely manner.
• Obtaining accurate and current client information to upload to the Nexus Client Management System (MYP).
• Monitoring, recording, and allocating enquiries to appropriate programs and follow up actions with Divisional Managers. This may include advocating on behalf of the client to receive services.
• Identifying client and/or organisational risk, compliance reporting and obligations and report to Executive.
• Working collaboratively with Divisional Managers, Assistant Managers, Team Leaders, Allied Health Professionals and external stakeholders.
• Coordinating visits to SIL vacancies with Clients, Team Leaders, and relevant stakeholders (and attending as required)
• Managing and updating client intake vacancies statewide.
• Preparing Client Intake documents including relevant finance documentation such as lease agreements, deduction forms and bond details.
• Pro-actively consulting with external stakeholders to develop professional networks.
• Completing administrative requirements in a timely manner, including reporting and storage of documentation.

Our ideal candidate will have the following (Selection Criteria)

• Experience advocating for clients and families to navigate the NDIS system and receive the support they need
• Knowledge and understanding of NDIS funding and frameworks and how to best support clients to maximise their support within the parameters of their funding plans
• Excellent communication skills with the confidence and ability to influence and collaborate across all levels of the organisation and with external stakeholders
• Ability to professionally liaise and adapt communication styles with clients and their families to meet their requirements and provide a positive intake experience
• Ability to work with referral agencies, services and other stakeholders to proactively present the organisation as a provider of quality support to people with disability.
• Demonstrated experience in finding innovative solutions to match client needs with the services being offered by the organisation
• Ability to maintain high levels of professionalism, confidentiality, integrity and ethics
• Sound understanding of administrative procedures and practice including client contract compliance
• Ability to work autonomously, prioritise organisational requirements and work to deadlines.
• Ability to effectively manage changing circumstances and competing demands.

Qualifications / Experience

• Appropriate tertiary qualifications in a related field, preferably Cert IV/Diploma in Disability or Community Services.
• Experience of the NDIS and ability to quickly acquire knowledge relevant to this position (desirable)
• Experience working with MYP (desirable)

Working in the disability sector means you will also need the following:

• Current National Police Check (no more than 6 months old)
• Current Working with Vulnerable People Card (with NDIS endorsement)
• Unrestricted Tasmanian Driver’s license

Note: A pre-employment medical will be required for this role (including drug and alcohol testing).

Please apply via the form here.

Applications close  5pm Sunday 1 December 2024

To be considered for this role you must provide a cover letter detailing:

• Your motivation for applying for this position
• What attracts you to Nexus in particular
• Your response to the Selection Criteria detailed above

Regretfully we will not be able to progress applicants who have not provided a cover letter with their application.

Please note: The recruitment process for this position will start prior to the closure date.

Nexus is an equal opportunity employer, and we encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander People and people from diverse social and cultural backgrounds.

For enquiries, or for a full position description, please email jobs@nexusinc.org.au